The Challenge
Before FollowThrough Works
A multi-location retail business in Sacramento was dealing with recurring shrink and had no efficient way to investigate incidents. Their legacy analog camera system produced grainy footage that required hours of manual scrubbing to find a single event. Staff would often give up before finding anything useful, and incidents went unresolved. Back-of-house areas were accessible with shared physical keys that had been copied multiple times.
What We Deployed
Our Solution
We installed smart cameras with AI-powered search across the sales floor, POS stations, receiving dock, and parking areas. When a theft was reported by a floor associate, the manager searched the camera system by description — clothing color, time window, and area — and had the footage pulled up in under 60 seconds. Access control with individual credentials replaced the shared key system on all back-of-house doors.
The Result
The Outcome
The first AI search saved what would have been a 3-hour manual footage review. The incident was documented with timestamped clips and shared with law enforcement the same day. Within the first quarter, the store saw a measurable reduction in shrink. The owner noted that simply having visible, modern cameras changed behavior on the floor before any formal action was taken.
< 60 sec
to find theft footage vs. hours of scrubbing
3+ hrs
saved per incident investigation
Same day
evidence shared with law enforcement
Retail store interior with smart security cameras and AI search interface on a manager tablet
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